Shipping policy

Thank you for shopping with Naturally Kinky Hair Salon. We are committed to processing and shipping your order as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may be extended during sales, promotions, holidays, or periods of high order volume.

Shipping Time

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Standard Shipping: 5–7 business days

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

Naturally Kinky Hair Salon is not responsible for shipping delays caused by carriers, weather conditions, holidays, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We cannot guarantee address changes once an order has been processed.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

International Shipping

International shipping may be available to select locations. Customers are responsible for any customs duties, taxes, or import fees required by their country.